Shipping & Delivery
Shipping & Delivery
At Club Wagyu, we take great care to ensure your order arrives in excellent condition. Our meats are flash-frozen and packed in custom insulated coolers with frozen ice packs to help maintain quality throughout transit. All orders ship overnight.
Shipping Schedule
We ship Monday through Thursday for delivery the following day:
| Ship Date | Delivery Date |
|---|---|
| Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday | Thursday |
| Thursday | Friday |
Orders must be placed at least two days before the ship date. We do not ship on Friday, Saturday, or Sunday.
What to Expect Upon Arrival
Some thawing may occur during transit, and ice packs may arrive partially or fully thawed. Thawing alone does not necessarily indicate a problem; the temperature and condition of the products upon arrival are what matter.
Inspect your order promptly upon delivery and refrigerate or freeze your products immediately. If you have concerns about their temperature or condition, contact our concierge team before consuming them.
Delivery Requirements & Recommendations
- Street address required: We cannot deliver to P.O. boxes.
- Verify your address: Please confirm your complete shipping address at checkout. Our guarantee does not cover damage or spoilage caused by an incorrect or incomplete address.
- Plan ahead: We recommend scheduling delivery at least three days before you plan to prepare your order.
- Weather delays: Severe weather may require us to postpone shipment to protect your products. We will notify you if your shipping schedule changes.
Questions About Your Delivery
If your order arrives damaged, contains incorrect items, or raises concerns about temperature or condition, please follow the instructions below.
Returns & Refunds Policy
We are committed to delivering exceptional Wagyu and seafood. Because our products are perishable, the following policies apply.
1. Perishable Products
We cannot accept returns once an order has shipped. All sales are final, subject to the order issue policy below. Please review your selections and shipping details carefully before completing your purchase.
2. Order Issues & Replacements
If there is a problem with your order, contact our concierge team at customercare@clubwagyu.com within 24 hours of the recorded delivery time.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the products, packaging, and frozen ice packs as they appeared upon arrival.
After reviewing your concern, we may provide a replacement or store credit at our discretion. We do not issue cash refunds for carrier delays, including weather-related delays, when products arrive at a safe temperature.
3. Cancellations & Changes
Orders may be canceled within one hour of placement, provided fulfillment has not begun. Once an order is being packed or has been handed over to the carrier, it cannot be canceled or modified.