Privacy Policy

Agreement to the Policy

By submitting any personal details to our website, you indicate your acceptance of the terms given below. In case of any queries or concerns, you are always free to contact our concierge team for further assistance.

Privacy Policy Overview

This Privacy Policy has been created to disclose to you, the user, our practices regarding information collection, use, and disclosure for this website (www.clubwagyu.com). This policy is in addition to our Terms of Use and Conditions governing the website and should be read in conjunction with them.

You acknowledge that Club Wagyu collects and processes "personal information" (information that allows us to contact and identify you) and "demographic and usage information" (information that you submit or that we collect necessary for the proper functioning, fulfillment, and billing of our services). We may pass on your information to governmental agencies, including but not limited to courts and law enforcement, for legal proceedings and the prevention of crimes if required by law.

Collection of Personal Information

We take your electronic privacy seriously. While we are the sole owner of the information we gather on the website, we will not share your information with any outside party without your explicit consent, unless we are required by law or have a good-faith belief that such action is necessary to conform to legal edicts, cooperate with law enforcement, or comply with a legal process served on the website.

Information We Obtain About You

Aggregate Information

Aggregate Information is anonymous data that we use to analyze trends, administer the website, diagnose server problems, track user movement, and gather broad demographic information to help improve the quality of our web pages. It may include your domain name, IP address, or browser type. None of this information is connected with Personally Identifiable Information.

Personally Identifiable Information

This is any information that personally identifies you. When you request an order or place an inquiry, we collect your contact details. This information is mandatory so we can record the progress of your order and ensure proper overnight delivery of our perishable goods.

Whenever a page is requested from our web server, we record the time, date, and URL of the request, along with browser software information. This provides valuable research in better understanding the preferences of our members, enabling us to better target our communications and exclusive promotions.

Use and Disclosure

We may share Aggregate Information with our partners and advertisers. We will not share your Personally Identifiable Information with any third party unless we have obtained your express consent to do so. An "opt-out" option will always be available with all marketing communications.

Our use of your Personally Identifiable Information can include:

  • Notifying you of upcoming luxury meat releases and promotions.
  • Identifying you if you are subscribed to Club Wagyu exclusive memberships.
  • Providing you with the services and products you have requested.
  • Administering and managing those services, including billing, charging, and fulfilling orders.

We will not disclose any Personally Identifiable Information without your express consent unless we believe it is necessary to:

  • Comply with the law.
  • Implement our terms of service.
  • Protect our rights, property, website users, or the public.
  • Lessen a serious threat to a person's health or safety.

Outsourced Service Providers

For the purposes set out above, we may disclose your personal information to organizations outside of Club Wagyu. Where appropriate, these disclosures are subject to privacy and confidentiality protections. These organizations include:

  • Mailing and overnight logistics systems.
  • Billing and secure payment processors (e.g., Stripe).
  • Information technology services and marketing platforms (e.g., Klaviyo).
  • Credit-reporting and fraud-checking agencies.
  • Our professional advisers, including accountants, auditors, and lawyers.
  • Government and regulatory authorities, as required by law.

Cookies

A cookie is a piece of data stored on your hard drive containing information about you. Cookies act as unique identifiers used to distinguish different members, enabling us to track and target your interests to enhance your experience. Once you log out or close your browser, some cookies terminate, while inactive remnants may remain.

Our business partners may use cookies on the website. However, we have no access to or control over these third-party cookies. We will never use cookies to retrieve information from your computer that was not originally sent by us.

As most browsers automatically accept cookies, you can modify your browser to refuse them. Doing so may limit the functionality of certain website areas.

Data Quality and Security

We take reasonable precautions to protect your security. We use encryption technology to ensure information is protected when being sent over the Internet. However, there is always a risk involved in transmitting information digitally, and you do so entirely at your own risk.

Authorized employees and contractors will have limited access to your personal information, strictly where necessary to perform their fulfillment functions. Club Wagyu is obliged to respect the confidentiality of any personal information held by us.

Links to Third-Party Websites

This website may contain links to other sites. We cannot be held responsible for the privacy practices of these external sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every website that collects Personally Identifiable Information.

Notification of Changes

Any amendments to this Privacy Policy will be posted on this page so our users are always aware of what information we collect, how we use it, and under what circumstances we disclose it.